All returns are subject to a 15% restocking fee. All used equipment is non-returnable. Returns must be requested within 15 days of the original purchase date. Returns will not be approved for equipment that has been used. The equipment must be in new, unused, resalable condition. Equipment must be returned with original packaging and provided RMA number. Please contact Insight Vision at 1.800.488.8177 if you need to request a return.